FAQs
Products
Most of our jewelry is tarnish-free and will maintain their radiant look as long as they are properly taken care of. Our jewelry can be worn in the water. However, we recommend keeping your pieces away from water whenever possible to maintain that brand new shine.
In very rare occasions, the jewelry will tarnish because of the PH level in your body. This will happen whether the jewelry is plated or filled with real gold. Skin discoloration happens when too much acid in your body causes your skin to react with your jewelry. If that is the case, we recommend you shopping Solid Gold pieces.
Please read product descriptions for more specific details on materials used and quality.
Included in every order, we've included a special jewelry cleaning cloth – our little secret to help your pieces keep shining bright. We're big fans of the "clean and store" routine: after each wear, give your treasures a gentle wipe and tuck them away in an airtight space. This simple TLC will keep your jewelry looking stunning for years to come.
By the way, just a quick tip – while those velvet pouches look fancy, they're not the best match for Gold-Plated Jewelry.
For Demi-Fine Jewelry: Grab a soft cloth, some warm soapy water, and give your jewelry a little bath. This simple routine helps keep your pieces looking their best and avoids any gunk buildup. Your jewelry will thank you with endless shine!
We offer multiple Personalized Engraved Products. You can add your desired engraving during the ordering process and even choose other details like color and quality! Check out all our Personalized Engraved Jewelry here.
Absolutely! We take pride in adding that extra touch of elegance to your gift. Our gift wrapping option is designed to accommodate up to 3 pieces. It's the perfect way to enhance the presentation of your thoughtful gesture. Let us help you make your gift truly memorable.
All our products come individually wrapped in either display cards or pouches with Scripture.
Certainly! We offer gift cards in various denominations. They make perfect gifts for your loved ones to choose their favorite jewelry pieces. We'll instantly email or text the gift card to your recipient.
You can purchase a Digital Gift Card here.
Orders
If you need to make any changes to your order, please contact us immediately. You can email us at help@amadijewelry.com
We accept major credit and debit cards, PayPal, AfterPay, and other secure online payment methods to ensure a convenient and safe shopping experience.
Yes, we offer International Shipping to many countries. Shipping rates and times may vary depending on your location.
FREE International Shipping is available to all orders $75+
Once your order is shipped, you will receive a tracking number and a link to track your package. Enter the tracking number to see the real-time status of your shipment.
Absolutely! We offer bulk ordering options for special events like weddings, church events, and more. Please contact us for assistance.
Returns
Your happiness is our priority, and we want you to cherish your jewelry. We strive to ensure your complete satisfaction with every purchase. In the rare event that an issue arises, we handle refunds or replacements in a case by case basis.
At this time, we don't offer returns, but rest assured, we're here to make things right for you. Your trust means so much to us!
At Amadi Jewelry, we're here to make sure you love every piece you receive. While we don't normally accept returns, if your product arrives damaged, send us an email and we will do our best to help you out!
Send us a picture of the damage with your order number to the following email address: help@amadijewelry.com
Your happiness is our priority, and we're dedicated to ensuring you have a wonderful experience with us.
Shipping
Our shipping policy, including estimated delivery times and rates, can be found on our Shipping page. We offer both Standard and Priority shipping options.
Most orders typically take 3-5 business days to process before they are shipped. Please keep in mind Personalized Engraved Jewelry has a processing time of 1-3 weeks.
Once shipped, delivery times vary based on the shipping method selected and your location. You can find more details on our Shipping page.
If you need to update your shipping address, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.
In the rare event of a lost or damaged package, please contact us. If Shipping Insurance was included in your order at checkout, you can open a claim with the shipping insurance company Route to resolve the issue and ensure you receive a replacement or refund.
Customs and import duties may apply to international orders, depending on your country's regulations. Any additional fees are the responsibility of the recipient. We recommend checking with your local customs office for more information.
If your package is marked as delivered but you haven't received it, please verify the delivery address and check with neighbors or building management. We recommend waiting at least 3 business days in case it has been delayed.
If the issue persists, send us an email at help@amadijewelry.com
Have a question for us? Let's Chat!
Use our quick chat feature on the bottom left-side corner of our website to chat with us! A team member will help you out as soon as possible. You can also email us at help@amadijewelry.com, we are happy to help!